1. Who We Are
Brainwave Designs Ltd ("Brainwave Designs", "we", "us", "our") is a digital agency registered in England and Wales (Company No. 17063005). Our registered address is 22 Commerce Road, Lynchwood, Peterborough, PE2 6LR. We are the data controller for personal information collected through this website and in the course of providing our services.
If you have any questions about this policy or how we handle your data, please contact us at info@brainwavedesigns.co.uk.
2. What Information We Collect
We collect information in the following ways:
Information you provide to us
- Contact form submissions: your name, email address, telephone number, company name, and the content of your message.
- Newsletter sign-ups: your email address.
- Project enquiries: any additional information you choose to provide about your project or business.
Information collected automatically
- Usage data: pages visited, time spent on pages, referring URLs, and browser/device information — collected via analytics tools.
- Cookies: small text files stored on your device that help us understand how visitors use our website. See Section 6 for details.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested.
- Send you our newsletter and marketing communications, where you have opted in.
- Improve our website and understand how visitors interact with it.
- Comply with our legal obligations.
- Prevent fraud and protect the security of our website and services.
Our legal basis for processing your personal data is:
- Legitimate interests — for responding to enquiries and improving our services.
- Consent — for marketing communications and non-essential cookies.
- Legal obligation — where we are required to process data to comply with law.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and delivering our services (such as hosting providers, email platforms, and analytics tools), under appropriate data processing agreements.
- Professional advisers (such as solicitors or accountants) where necessary.
- Regulatory bodies or law enforcement where required by law.
5. How Long We Keep Your Data
We retain your personal information only for as long as necessary for the purpose it was collected:
- Contact enquiries: 3 years from the date of last contact.
- Client records: 7 years from the end of the client relationship, as required for financial and legal compliance.
- Newsletter subscribers: until you unsubscribe.
- Analytics data: in anonymised or aggregated form, indefinitely.
6. Cookies
Our website uses cookies to distinguish you from other users and to improve your experience. We use the following types of cookies:
- Strictly necessary cookies: required for the website to function. These cannot be disabled.
- Analytics cookies: help us understand how visitors use our website. We use these only with your consent.
- Marketing cookies: used to deliver relevant advertising. We use these only with your consent.
You can control cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you.
- Rectification of inaccurate or incomplete information.
- Erasure of your personal data ("the right to be forgotten"), where applicable.
- Restriction of processing in certain circumstances.
- Data portability — to receive your data in a structured, machine-readable format.
- Object to processing based on legitimate interests.
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us at info@brainwavedesigns.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
9. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. All data transmitted via our website is encrypted using SSL/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: